HOVERCare gives you peace of mind with full protection for your HOVERAir X1, X1 PRO, or X1 PROMAX. Choose a 1-year or 2-year plan (2-year available for X1 PRO/PROMAX), with coverage starting from the day you activate it.You'll enjoy benefits like discounted damage replacements, priority support from a dedicated service expert, and coverage that stays valid throughout your selected plan period.

Yes, under certain conditions: If you return your HOVERAir device in accordance with our return policy, you can apply to cancel HOVERCare as well. If your device is not returned, you may still cancel HOVERCare within 15 days of activation, as long as no service has been used.

After purchase, you’ll receive an activation code. You can activate HOVERCare through the HOVER X1 App while setting up your device, or directly on this page.

A: Currently, the updated HOVERCare plans are available in the U.S. and EU. We’re working to expand to more regions soon — please stay tuned to our official updates or contact customer support for the latest information.

HOVERCare does not cover: Damage caused by unauthorized repairs, modifications, or third-party accessories. Losses due to natural disasters, war, nuclear incidents, or illegal activities. Personal injury, property damage, or indirect losses. Theft or lost components of the device.

A: First of all, all your benefits will be upgraded to the new version of the HOVERCare plan (1-year plan) at no additional cost! The main upgrades to HOVERCare include:Increased number of damage replacements: You can now enjoy more replacement opportunities.Discounted replacement prices: The cost of replacements has been reduced.New benefits added: Free two-way shipping and exclusive customer support have been introduced.Additionally, for the X1 PRO & PROMAX models, we have also launched a two-year version of the HOVERCare plan in this update.

Yes! If you’ve already activated HOVERCare, your current plan will be automatically upgraded to the new 1-Year HOVERCare WorryFree plan at no extra cost.Want to upgrade to the 2-Year plan? As part of our appreciation program, you can upgrade by simply paying the price difference. You can view your upgraded benefits in the HOVERAir app starting April 9, 2025.If you’re willing to cover shipping, you’ll also receive a free PROMAX battery as a bonus. Fill out the upgrade request form here, and a dedicated service expert will assist you with the process.（Currently available for U.S. and EU customers. Upgrade and support for other regions coming soon!）

A: Yes! If you’ve already activated HOVERCare, your current plan will be automatically upgraded to the new 1-Year HOVERCare WorryFree plan at no extra cost. This includes discounted replacement fees, priority support from a dedicated service expert, and more. You can view your upgraded benefits in the HOVERAir app starting April 9, 2025.If you're an X1 PRO or PROMAX user and want to upgrade to the 2-Year HOVERCare plan, you can do so by paying the price difference. Plus, if you cover shipping, you’ll receive a free PROMAX battery as a bonus.To upgrade, please fill out the request form, and a dedicated service expert will assist you with the process.（Currently available for U.S. and EU customers. Upgrade and support for other regions coming soon!）If you purchased but did not activate the original Care plan:Please contact our support team at support@hoverair.com for help with your Care activation and upgrade.

HOVERCare is a comprehensive protection plan designed specifically for your HOVERAir device. This service offers users peace of mind through coverage for accidental damage, ensuring that your device remains operational and protected.

With HOVERCare, you can enjoy flying your AQUA with complete peace of mind. Accidents happen, especially in water environments, and HOVERCare provides extra protection for scenarios like flyaways, water damage, or other accidental damage that may not be covered by the standard warranty. You'll save significantly compared to the cost of replacing your AQUA or Lighthouse without protection.

HOVERCare offers several valuable benefits:

• Replacement Services – Coverage for your AQUA drone and Lighthouse in case of damage or flyaways.
• Swift Replacement Process – 48-hour (business days) turnaround for replacements.
• Free Shipping – Covers shipping costs for replacements.
• Extended Warranty – Additional warranty coverage throughout the HOVERCare period.
• Dedicated Service Support – Priority access to official HOVERAir support experts.

After purchasing your AQUA, you can buy HOVERCare from our Hover APP or our official website. Once purchased, you'll receive an activation code via email.

To activate:

1. Open the HOVERAir APP.
2. Go to the section: HOVERCare - Active your HOVERCare.
3. Enter your device's serial number (SN).
4. Enter the HOVERCare activation code provided in your email.
5. Once activated successfully, your HOVERCare service will officially take effect and remain valid for one year.

1. Contact our customer support at support@hoverair.com.
2. Provide your device's serial number and explain the issue.
3. Our dedicated service team will guide you through the process:
   • For replacements, we'll arrange shipping and process your request promptly.
   • For flyaway cases, we'll need you to submit a Flyaway Report. After verification, your original device will be restricted and its ownership will transfer to HOVERAir.

Yes, you can cancel HOVERCare under certain conditions:

• If you return your HOVERAir device according to our return policy, you can apply to cancel HOVERCare as well.
• If your device is not returned, you may still cancel HOVERCare within 15 days of activation, as long as no service has been used.

You can reach our friendly customer service team at support@hoverair.com. Our dedicated service experts are available to assist you with any inquiries or support needs Monday through Friday (EST).

Yes — all replacement devices are either brand-new or officially certified like-new units that meet the same performance and reliability standards as a new product.

For HOVERCare Basic: You can use the AQUA replacement service once at a discounted price of $350, and the Lighthouse replacement once at a discounted price of $70.

For HOVERCare PRO: You can use the AQUA replacement service once for free, and the Lighthouse replacement once at a discounted price of $70.

To check the validity period and available services of your HOVERCare:

1. Open the Hover App.
2. Go to the "Me" page.
3. Select HOVERCare.
4. Choose the device you want to check.
5. You can check the HOVERCare validity period and available services for that device.