Shipping Policy

Shipping & Delivery

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

Shipping Area

European Union

Note: Due to delivery reasons, the following EU areas are temporarily not shipped.
France - Corsica, Portugal - Azores and Madeira Islands, Spain - /Las Palmas/Ceuta and Melilla/Santa Cruz de TenerifeDenmark - Faroe Islands, 

If you have any questions, you can contact our customer service support ( ), thank you for your support!


Country Carrier Logistics Timeliness Price Range Shipping Fees
Germany DHLW 2-5 buiness days 0-€99 €5
over €99 free shipping
Spain Mainland Spanish Post/GLS 1-3 business days 0-€99 €5
Spanish Outer Islands Region Spanish Post 2-4 business days over €99 free shipping
Italy Mainland BRT 1-4 business days 0-€99 €5
Italy Outer Islands 3-8 business days over €99 free shipping
France/Portugal GLS 1-3 business days 0-€99 €5
over €99 free shipping
Slovakia GLS 2-5 business days 0-€99 €5
over €99 free shipping
Denmark/Poland/Czech. Rep. GLS 3-7 business days 0-€99 €5
over €99 free shipping
Finland/Latvia/Bulgaria/Lithuania/Croatia/Romania GLS 4-7 business days 0-€99 €5
over €99 free shipping
Netherlands/Austria/Belgium/Slovenia/Estonia/Luxembourg GLS 2-8 business days 0-€99 €5
over €99 free shipping
Hungary/Ireland/Sweden/Monaco DPD 5-14 business days 0-€99 €5
over €99 free shipping

Order Cancellations

We can cancel the order for you if you contact us in time after your purchase. If your payment is finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.

Orders can't be canceled once the parcel is shipped out.

Delivery Claims

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).